Moniepoint Incorporated
ABOUT THE COMPANY
Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria (CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.
JOB SUMMARY
Who We Are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
About the role
As a Key Account Manager, you will be Moniepoint’s relationship owner for an assigned portfolio of important businesses. You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint’s products.
You will monitor account performance, spot risks early and coordinate the right teams to resolve issues. You will also identify opportunities to help customers grow through products that meet their needs. This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through.
What you’ll get to do
Build active relationships with assigned businesses and understand their locations, decision makers, priorities, product usage and revenue contribution.
Maintain the required contact and visit cadence, recording material conversations, commitments and next steps.
Monitor revenue, transaction activity and product usage; investigate unusual changes and raise potential risks early.
Identify customer needs, introduce relevant Moniepoint products and qualify opportunities before involving product specialists.
Work with Business Relationship Managers (BRMs) and internal teams to coordinate onboarding, training, product adoption and service recovery.
Keep customers informed during escalations, follow through with the teams responsible and confirm that issues are resolved.
Maintain accurate CRM profiles, stakeholder maps, opportunities, risks and action plans.
Share useful competitor and market intelligence with your State or Regional Lead.
Support local engagement for strategic accounts under the direction of their primary strategic account owner.
Qualifications
Bachelor’s degree
At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
A track record of managing a customer portfolio and meeting commercial or service goals.
Confidence working with performance data, CRM tools, structured customer meetings and field visits.
A relevant tertiary qualification or equivalent practical experience.
Strong communication, problem-solving and negotiation skills.
The ability to take ownership of customer issues and follow through across multiple teams.
What we can offer you
Culture – We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning – We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation – You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
REQUIRED SKILLS
Account management, Customer relations, Business to Business (B2B) sales, Business performance monitoring, Data analysis, Dispute resolution and arbitration, Leadership skills, Business development, Market research, intelligence
REQUIRED EDUCATION
Bachelor’s degree
Source: Fuzu Africa
Originally posted by source: 2026-11-13
To apply for this job please visit www.fuzu.com.