Zambian Customer Market Solutions | ZCMS

ZAMBIAN CUSTOMER MARKET SOLUTIONS

ZCMS • PHYSICAL BOOTH • MUMBWA ROAD

Real processes. Practical help.

ZCMS is the physical service point within the Extraverse ecosystem, built around everyday documentation, registration, typing, printing, copying and selected digital processes. The goal is simple: make difficult or time-consuming processes easier to navigate and complete.

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PHYSICAL SERVICE POINT

Find ZCMS at the booth

ZCMS operates from a physical booth along Mumbwa Road, outside Amiran. This is where users can bring documents, forms and other practical tasks that need physical or assisted processing.

WHAT WE ARE TRYING TO SOLVE

Less running around. More progress.

Many processes are not difficult because of the final task itself; they are difficult because people have to find the right form, prepare documents, type information, print copies, register details or complete several small steps. ZCMS is designed to help with those practical steps.

What ZCMS can help with

These service areas are built around the categories shown in the supplied service material, with the

CAREER & DOCUMENTS

Career & Documentation

Practical assistance for documents and processes connected to work, applications and everyday paperwork.

Professional CV & job solutions
Document printing & photocopying
Fast typing services
NAPSA & NHIMA registrations
TPIN registrations

FINANCIAL SERVICES

Financial Services Assistance

Help with selected digital financial processes and the paperwork or setup around them.

Loan application assistance
Virtual card setup & online payments
Bank account opening support
Mobile money services
Airtel, MTN & Zamtel support

TECH & DIGITAL

Tech & Digital Support

Practical help for common digital tasks that can become frustrating when you are unsure where to start.

Phones & mobile technology
Cables, chargers & accessories
SIM card registrations
E-government & online form assistance
Digital account troubleshooting

Simple, visible service pricing

Review our standard rates below so you know exactly what to expect when you visit our booth.

DOCUMENTS

Printing & Copying

Photocopy (B&W)K1 /pg

Photocopy (Color)K3 /pg

Printing (B&W)K3 /pg

Printing (Color)K5 /pg

Document ScanningK2 /pg

Rates shown from the supplied ZCMS service image.

CAREER SUPPORT

CVs & Typing

Professional CV DesignK170

Cover Letter TypingK50

CV Update / EditingK50

Fast Text TypingK5 /pg

Useful for job seekers, applicants and people preparing professional documents.

REGISTRATIONS

Registration Support

NAPSA RegistrationK50

NHIMA RegistrationK30

ZRA TPIN (Individual)K40

Registration assistance does not mean ZCMS controls the final approval of the government or institution.

How ZCMS makes a process easier

01 — UNDERSTANDStart with the taskTell us what you are trying to complete and what stage you are currently at.

02 — PREPAREGet the documents readyWe help with typing, printing, copying, scanning and other practical preparation where applicable.

03 — COMPLETEWork through the processUse the available assistance to complete forms, applications or registrations more efficiently.

04 — MOVE ONLeave with the next step clearThe aim is not only to complete today's task, but to help you understand what comes next.

Important: ZCMS can facilitate preparation and process assistance, but approval, acceptance, account activation, registration decisions and other final outcomes remain with the relevant institution or service provider.

One physical point for several everyday needs

The supplied service material shows ZCMS covering career/document services, financial-service assistance and technology/digital support. We have deliberately left out the

Service note: Prices and services can change. Confirm the current price and requirements at the ZCMS booth before starting a process. Government, bank, mobile network and other third-party fees or requirements may be separate from the listed ZCMS service charge.

ZCMS