Teleperformance
ABOUT THE COMPANY
At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.
JOB SUMMARY
A Teleperformance Customer Experience Representative, (Contact Centre Agent) is a curious, empathetic, detail-oriented, and problem solver person who enjoys helping businesses get unstuck. He/she is a great communicator who looks out for the best solution to a problem rather than only sticking with the status quo and he/she will go the extra mile for any Teleperformance Client’s customer. He/she interacts with Teleperformance Client’s Customers through multiple communication channels such as voice, email, chat, social media, WhatsApp, etc., with the purpose to provide, as example, customer service, technical support, or any other service for which he/she has been trained for. He/she is committed to deliver the best possible customer experience for any interaction he/she is involved in. He/she is keen to constantly improve his/her capabilities and skills, attending diligently the training programs offered by Teleperformance and participating actively to coaching and/or\quality assurance sessions. He/she is fully aware of the importance of security and safety and he/she commits to behave accordingly inside and outside the company, to protect him/herself, his/her colleagues and the business from any possible threat or attack. He/she will consequently follow carefully each security and safety procedure and will promptly inform his/her direct manager about any fact that may concern security and safety. He/she is finally a positive, proactive and committed member of Teleperformance world wide community with whom he/she genuinely share the fundamental values of Integrity, Respect, Professionalism, Innovation and Commitment.
REQUIRED SKILLS
Customer service, Empathy, Problem solving, Multitasking, Conflict and complaint resolution, Verbal communication, Call center operation (customer support), Communication, Product knowledge, Online support
REQUIRED EDUCATION
Diploma, Associate’s degree
Source: Fuzu Africa
Originally posted by source: 2026-11-10
To apply for this job please visit www.fuzu.com.