Sidian Bank
ABOUT THE COMPANY
At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB SUMMARY
ACADEMIC AND PROFESSIONAL QUALIFICATIONSEducationBachelor’s degree in business, Banking, Finance, Operations Management, Information Technology, Engineering, or a related discipline; a relevant postgraduate qualification is an added advantage.Professional CertificationRelevant certification in IT service management, project management, operational risk, payments, process improvement, or business continuity—such as ITIL, PMP/PRINCE2, Lean Six Sigma, or equivalent—is desirable.WORK EXPERIENCEMinimum of eight (8) years’ progressive experience in banking operations, payments, digital channels, merchant acquiring, agency banking, service management, or a related financial-services environment, including at least 3 years in a leadership role.Demonstrated experience managing high-volume, multi-channel back-office operations, reconciliations, settlements, incidents, vendors, operational controls, and service recovery.Proven experience leading cross-functional service restoration, operational change, process improvement, and executive-level reporting.SKILLS & COMPETENCIESStrong knowledge of digital banking, cards, ATMs, merchant acquiring, agency banking, wallets, APIs, payment gateways, transaction switching, clearing, reconciliation, and settlement operations.Expertise in service monitoring, incident and problem management, service recovery, business continuity, operational readiness, capacity management, and vendor service governance.Strong understanding of operational risk, internal controls, scheme rules, payment-system requirements, data protection, information security, and audit expectations.Advanced analytical ability, including interpretation of transaction, service, settlement, reconciliation, and incident data to identify trends and drive decisions.Excellent leadership, stakeholder management, vendor negotiation, judgement, written communication, and executive presentation skills.Ability to remain composed during major incidents, establish clear priorities, coordinate multiple teams, and restore services safely and promptly.
REQUIRED SKILLS
Credit handling, Bank management, Cashier operations, Call center management
REQUIRED EDUCATION
Bachelor’s degree
Source: Fuzu Africa
Originally posted by source: 2026-11-09
To apply for this job please visit www.fuzu.com.